Seeing stars with PacificSource

We took over PacificSource's MTM program at the start of 2015. In our first year, we increased their CMR completion rate from 29.1% to 65.7%. The next year, we hit 85%.

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Let's get to work

Raising the CMR completion rate to 5 stars was key in improving the Part D Summary for one plan, it will take improving their Part C measures to get them to 4 stars overall. They are beginning to use MTMCare to help with Part C measures (like Med Rec Post Discharge.)

It was the beginning of a
beautiful friendship...

In 2014, PacificSource was working with another major MTM vendor. In that first year, they achieved CMR Completion rates of just 29.1% and 37.7% for their two plans– only a 2 and 3 STAR rating!


With these CMR completion rates, PacificSource only received 3.5 STARS overall. This gave us a frowny face, so we decided to look deeper...

And awaaay we go.

In 2015, PacficSource chose myMTMcare as their partner. In our first year, the CMR completion rates climbed to 65.7% and 65.3% for their two plans – a 4 STAR rating for both. What a jump!


PacificSource still received just 3.5 STARS overall, but we're making good progress!

The year of the rising star
(5 of them, actually).

It took some time to get to know PacificSource's population, but in our second year, we began establishing trust and consistency as patients became more familiar with the process and value of a CMR. In 2016, we achieved CMR completion rates of 83% and 85% for their two plans–5 STARS across the board.


That helped them raise their Part D STAR rating to 4.5 for both plans, and 4 and 3.5 overall. Boom! Another year of improvement!

The bottom line.

myMTMcare's consistency and high-quality care improved PacificSource's Part D measures and allowed one of their plans to move from 3.5 to a 4 STARS. Among other benefits,  4 STARS means Medicare bonus dollars! 


PacificSource's Part C measures are holding us back from achieving 4 STARS in both plans. The myMTMcare team is on the offensive, exploring all opportunities to improve their Part C measures and raise the bar for the 3rd year in a row! We're in it for the long haul– so check back for the next chapter of the PacificSource story.

Here's some of our partners 

If you like what you're seeing, 
let's talk about pricing.

The industry's pricing model leads to bare-minimum service at the lowest cost possible. So, we made pricing easier and more effective for our health plan partners. Just complete the story below and we'll calculate your estimated program costs in real-time.


Once upon a time, there was a named who was stuck with an MTM vendor that offered no flexibility, poor communication, and even worse results - all for an arm and leg, and some gold teeth. knew that deserved better. With the right partner, was confident they could achieve a CMR completion rate for their health plan members. To be sure, had a per member per month estimate instantly emailed to , but...

We won't know how the story ends until you fill in the blanks.


...before we can do that, we need to know a little more about your needs.

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